TERMS & CONDITIONS
GENESIS OPUS PRODUCTIONS & MANAGEMENT SDN BHD
PRODUCT : Music CD
TERMS AND CONDITIONS
Welcome to www.zelle.elizmusic.com website (the "Site"). GENESIS OPUS PRODUCTIONS AND MANAGEMENT SDN BHD (202001007140)(1363460-H) and/or its affiliates (collectively referred as ZELLE ELIZ), a company incorporated in Malaysia and having its registered address at 88-A (suite 1), Jalan SS21/35, Damansara Utama, 47400 Petaling Jaya, Selangor Darul Ehsan, Malaysia provides the content and services available on the Site to you subject to the following terms and conditions (“Terms and Conditions”). By accessing or using the Site, you acknowledge that you have read, understood, and agreed, without limitation or qualification, to be bound by these Terms & Conditions which include our Privacy Policy.
PRIVACY
Please review our Privacy Policy, which also governs your use and access to the Site in connection with any of the products or services available via online, so that you may understand our privacy practices.
PURCHASE RELATED POLICIES
The products and services available on the Site, and any prizes thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or prizes thereof, you purchase or otherwise received from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders you make that: (1) subject to the product availability and/or (2) we believe may result in the violation of any applicable law and/or our Terms and Conditions. Customers below the age of 21 are to seek parental or guardian consent prior to making any online purchases.
Please also refer to other additional policies related to orders placed through this Site (such as order processing, shipping, and handling, returns and exchanges).
ACCURACY OF INFORMATION
We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free.
INTELLECTUAL PROPERTY
All content available on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation thereof (collectively, the "Content") is the property of GENESIS OPUS PRODUCTIONS AND MANAGEMENT SDN BHD, our affiliates, partners or licensors, and is protected by Malaysia and international copyright laws. The trademarks, logos, and service marks displayed on the Site (collectively, the "Trademarks") are the registered and unregistered marks of ZELLE ELIZ, our affiliates, partners or licensors, in Malaysia and other countries, and are protected by Malaysia and international trademark laws. Neither the Content or Trademarks nor any portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.
YOUR OBLIGATION AND RESPONSIBILITIES
In the access or use of the Site, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Site. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or wilfully in any of the obligations set forth in these Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to ZELLE ELIZ, our affiliates, partners, or licensors.
THIRD PARTY LINKS
We are not responsible for the content of any off-Web site pages or any other Web sites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Web site pages or other Web sites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Web site pages or any other Web sites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and Web sites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Web site pages and other Web sites that you visit.
SUBMISSION
It is our policy to decline unsolicited suggestions and ideas. Notwithstanding our policy regarding unsolicited suggestions and ideas, any inquiries, feedback, suggestions, ideas or other information you provide us (collectively, "Submissions") will be treated as non-proprietary and non-confidential. Subject to the terms of our Privacy Policy, by transmitting or posting any Submission, you hereby grant us a nonexclusive, royalty-free, perpetual, transferable, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute and display any Submission in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your Submission may not be returned, and we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing, and marketing products. If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam". You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to indemnify us for all claims arising from or in connection with any claims to any rights in any Submission.
REPRESENTATIONS AND WARRANTIES: LIMITATION OF LIABILITY
The Site is presented "AS IS". We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the site, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.You agree that, to the fullest extent permitted by applicable LAW, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the site; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-web site links on the site; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party web sites; (f) any inaccuracies or omissions in contents or (g) events beyond our reasonable control. Further, to the fullest extent by LAW, we will not be liable for any indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the site regardless of the form of action whether in contract, tort or otherwise, even if we have been advised of the possibility of such damages.
INDEMNIFICATION
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third-party claim, action, or demand resulting from your use of the Site. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
DISPUTES
With respect to any dispute regarding the Site, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of Malaysia, as if the Terms and Conditions were a contract wholly entered into and wholly performed within Malaysia. Any dispute relating in any way to your visit to the Site shall be submitted to confidential arbitration in Malaysia, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our affiliates, partners or licensors, we may seek injunctive or other appropriate relief in any court, and you consent to exclusive jurisdiction and venue in any such court.
GENERAL
You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site constitutes your agreement to all such terms and conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site. Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. If any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid. We will amend or replace such provision with one that is valid and enforceable, and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision.
PRIVACY POLICY
GENESIS OPUS PRODUCTION AND MANAGEMENT SDN BHD incorporated in Malaysia (collectively, ZELLE ELIZ or ‘we’ or ‘us’) know you care about how your personal information is used and shared. We appreciate the trust that you have with us and are committed to safeguarding your personal information. This policy is about what information we collect, how we use it, who we disclose it to and how you can access, change and remove your personal information.
WHAT IS PERSONAL INFORMATION
Personal information is any information about you that you have provided to us including but not limited to the following:
(a) Name
(b) Identity card/ birth certificate/ passport details
(c) Contact details (including telephone number and email address)
(d) Residential address
(e) Date of birth
(f) Gender
(g) Nationality
(h) Race
(i) Marital status
(j) Occupation
(k) Personal opinions from feedback and response to survey.
INFORMATION WE COLLECT AUTOMATICALLY
We may collect information about your preferences when you browse our website through the use of 'cookies'. Cookies are identifiers we transfer to your computer through your browser that allow us to recognize your browser and tell us how and when pages in our site are visited. Information like the webpages that you have viewed, and your login identity may be collected to improve your browsing experience on our website. However, if you do not like cookies, you may disable this function in your browser's 'Internet Options'.
MARKETING / ADVERTISEMENTS
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the Google AdWords cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
User may opt-out of the use of the cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
(a) Remarketing with Google AdWords
(b) Google Display Network Impression Reporting
(c) Demographics and Interests Reporting
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
HOW WE USE AND DISCLOSE YOUR PERSONAL INFORMATION
We may use your personal information to contact you for marketing purpose from time to time. This may include mail, email and text messages. We are committed to send you only messages that we believe will interest you such as promotions, special offers and launch of new products. If you do not wish to receive such messages, you may opt out of these marketing messages at any time by calling our membership hotline, emailing us or selecting the unsubscribe link at the bottom of the messages sent to you. Our contact information is summarized in the 'Contact information' section below. We do not sell your personal information to any third party.
We may engage third party service providers to assist us in reaching out to you. In doing so, we will disclose your personal information to these service providers on a need-to-know basis. Access to your personal information will only be provided to them for the purpose of performing such functions. We will require these third-party service providers to ensure that the personal information disclosed to them are kept confidential and secured. When required by law, we may disclose your personal information to the authorities when requested.
HOW WE STORE YOUR PERSONAL INFORMATION
Your personal information is stored in our database. We are committed to providing high level of security and controls to protect your personal information against unauthorized access. Making sure your personal information is secured is especially important to us. Your personal information is retained as long as the purpose for which it was collected remains and until it is no longer necessary for legal purpose. You may access and make amendments to your personal information by logging in to your personal account on our website. It is important to keep your password secured to avoid unauthorized access. Alternatively, you may update your personal information by calling, writing, and emailing us using the options provided below.
PAYMENT METHODS
Order and Payments
How can I check the status of my order?
You may check the status of your order by contacting the Seller through email or by assessing “My Order”.
Can I amend the quantity ordered?
We regret that no amendments can be made to the submitted order. If you like to add on to the order, please make a fresh order.
Why is my order cancelled?
Orders may be cancelled due to the stock level, or your payment transaction was rejected or there is no shipping company that delivers to your address.
How will I be refunded for my cancelled order?
Since the item was not able to be delivered, we will be reaching you via email to manage the amount to be refunded. Normally through Telegraphic Transfers for Debit Card charges and if payment by Credit Card, we will advise the Credit Card company.
What are the accepted payment methods?
You can pay via credit card, debit card or online banking. Note Online banking is only for Malaysia.
If you receive an SMS from your Credit Card company or bank, this only means that your issuing card or account has been charged to the seller.
Are all Credit Cards accepted?
At present, we only accept VISA, MASTER cards issued globally.
If my order is already completed, can I still change to another payment method?
Sorry our system is currently unable to change payment method. You may contact us via email to cancel the order and place a new order.
One Time Password (OTP)
Your OTP is a password that is valid for only one login session or transaction, on a computer system or a digital device. A password will be sent to the registered phone number of the card holders. It is generated randomly. The OTP prevents users’ passwords from being duplicated or abused, and avoids inconvenience caused by the lost passwords.
When paying by Credit Card Online, “Already Verified the Order is yet to be competed” appears.
When the website window is closed or the internet connection is disrupted while sending out their credit card information or awaiting verification, the system will not complete the order. So, although the order amount is verified by the bank, Genesis Opus will not debit the amount from the bank. Please redo the payment procedure for the items in your shopping cart, to complete the order. Rest assured the this will not result in a double payment.
Note when you pay Online via Credit Card
You will be charged only when your order is completed, and the product(s) ordered are in stock.
TRANSPORT OR DELIVERY METHOD
What are the type of delivery options?
We offer only one delivery option which is Home Delivery via designated delivery companies in your area.
Delivery Fees
For Malaysia it is inclusive in the selling price.
For international delivery there is an additional cost which is already calculated in the selling price.
If you purchase up to 5 items, there will be a discount of US$10 for each item or/and
if you purchase more than 5 and up to 10 items, there will be a discount of US$20 for each item. This offer may be subject to change if this promotion period is over.
How long will I need to wait for my order to reach me?
If the product ordered is in stock, the order will be shipped within 1 to 3 working days (excluding customs clearing time.
Within Malaysia - The item(s) will take about 14 days to reach your assigned address.
International delivery – The item(s) will take about 21 days to reach your assigned address.
During Malaysia National Public holidays, festive seasons, ad any unforeseeable natural disasters, delivery lead time might be extended accordingly.
If the item is out of stock, we will be reaching out to you via email to advise you on the status.
Do you have a purchase limit for delivery?
Minimum order is one (1) item.
How do I change my shipping address?
You can change your shipping address by sending us an email to advise us of the new address. However, if item has been shipped out, we are not able to retrieve the item and we will not be able to provide a refund.
What if I notice I have keyed-in the wrong delivery address after completing my order?
Kindly contact us via email within 8 hours of your order. Your shipping address will be changed as requested. Please be remaindered that your shipping address cannot be changed after the item has been shipped out.
How do I track my order?
Once the item is shipped out, we will advise you via email the tracking number, courier company information and your order number.
How do I know if my item has been shipped out?
After your item has been shipped out, you will receive an email notification (Shipping Notice), to notify you of your item’s status together with the tracking number, courier company information and your order number.
RETURNS AND REPLACEMENTS
Cancelling Orders
Order Cancellation Policy
An order or any part of an order cannot be cancelled once your payment is completed and charged to your Credit Card or Bank Account.
You cannot cancel your order after having read and accepted the Online Terms & Conditions.
Return Policy
All items are non-returnable, once sold, unless it is damaged/low quality items. In the latter case, kindly report to us via email and within 3 days after receiving your order. All items(s) returned must be in their original shipping condition with the packaging and accessories. Failure to do so, will result in no-refund.
Situation where an item can be returned or replaced
1. If the item is defective and/or damaged.
2. Wrong item received.
Situation where an item(s) cannot be returned or replaced
1. Used or intentionally damaged items(s)
2. When item(s) are unboxed, not return in full set or are missing accessories.
3. The item(s) has been torn or dirty or scratched.
Is there an expiry date to return or replace an item?
All defective item(s) must be reported to seller within 3 days of receiving the item(s) via email and to attach pictures as proof of damaged item(s).
How to return or replace an item?
Please contact us via email and give us reasons as to why the item(s) needs to be returned or replaced within 3 working days upon receiving the item(s). We will advise you how to return the item(s).
REMINDER:
If a Buyer returns or replaces too many times, the Seller has the right to reject the request and deprive him/her of any refund or replacement.
CONTACT US:
GENESIS OPUS PRODUCTIONS AND MANAGEMENT SDN BHD
88-A (Suite 1), Jalan 21/35
Damansara Utama
47400 Petaling Jaya
Selangor Darul Ehsan
Malaysia
Telephone : +60 3 7722 4582
Fax : +60 3 7722 4070
Mobile : +60 19 439 9881
Email : zelleeliz@gmail.com / halim300865@gmail.com
Website : www.zelle.elizmusic.com